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Owned and operated by Luxury Home Retreat, our team is ready to assist with orders, product details, or design questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your gazebo, chandelier, sofa, or patio set does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or finish?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Start by measuring your deck, patio, or garden area so you know the footprint you are working with. Our team can help you compare frame materials and cushion options to find a set that fits your layout and complements your outdoor living style.
Do your chandeliers work with standard ceiling heights?
Most of our chandeliers include adjustable hanging hardware designed for a range of ceiling heights. Check the product listing for exact dimensions, or contact us with your ceiling measurement and we will confirm compatibility.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to answer every inquiry within one business day.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with delivery in 5 to 8 business days.
30-Day Returns
Not the right fit for your space? Start a 30-Day Returns per our Return Policy.
